Legal
Refund Policy
This policy explains refund handling for one-time report purchases and subscription plans.
Last updated: April 6, 2026
Refund decisions are made based on actual purchase records, usage logs, and applicable consumer law.
1. One-Time Report Purchases
- If access fails due to a verified technical issue that we cannot resolve promptly, you may be eligible for a refund.
- If the purchased report was successfully unlocked and delivered, change-of-mind refunds are generally not provided.
- Duplicate accidental charges may be refunded after verification.
2. Subscription Plans
- You can cancel at any time before the next renewal date to avoid future charges.
- Cancellation keeps access active until the current paid period ends.
- Partial-period or prorated refunds are generally not provided unless required by law or due to verified billing error.
3. How to Request a Refund
Send your request to support@deallens.app and include:
- Purchase email address
- Transaction date and amount
- Reason for the request and screenshots if relevant
4. Processing Timeline
Approved refunds are typically submitted within 5-10 business days. Final posting time depends on your payment provider and bank.
5. Policy Updates
We may update this policy and will revise the "Last updated" date when changes are posted.